Mint House is a tech-enabled hotel company for high-end business travelers providing a unique experience that offers the feel of a high-end hotel, with all the comforts and conveniences of your own home all packaged and delivered via technology. We re financed by some of the most seasoned venture partners and hospitality executives. Mint House currently operates hotels in 10 cities in the US and is in hyper-growth mode with expansion plans to reach 15 cities by the end of 2019. We re looking to add a Director of Ground Operations to lead our local market teams and help support our overall expansion. You ll manage the day-to-day hospitality operations of our ground teams and partner with the leadership team in our headquarters to incorporate the company s larger growth strategy into our local markets. What You'll Do Oversee a diverse team of market leads across 10 cities and empower them to manage growing field teams Lead a team of operators in our headquarters and build scalable infrastructure that can be deployed across all our markets Utilize an analytical approach in measuring ground team performance and communicate KPIs to other key stakeholders, including our executive leadership (occupancy rates, guest experience NPS, P&L, etc) Develop standard operating procedures (SOPs) for some of our biggest operational challenges associated with local team management, market growth, and the Mint House guest experience Drive local hiring efforts and work in tandem with the talent team to bring in topflight candidates Role Requirements 6+ years of experience in hospitality management Experience leading distributed hospitality teams from a regional or national vantage point (previous experience hiring for local workers across several markets is a big plus) Entrepreneurial and revenue-driven mindset: you will need to develop creative solutions to various challenges on the fly Ability to work through complexity and develop scalable solutions to operational challenges Overall track record of professional and academic success With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested! Associated topics: bakery manager, day shift manager, front end, frontend, kitchen manager, management, operations, partner, service manager, shift leader
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